Community Connect Administrator
Hours: 30 or 35 hour week (please let us know when you apply which option you would prefer)
Salary: 30 hour week - £21,984 including OLW + 6% pension contribution
35 hour week - £25,648 including OLW + 6% pension contribution
Community Connect is a well-established Social Prescribing service and the post-holder will be responsible for the phoneline (open Monday-Friday 9am-5pm) and have excellent communication skills as the first point of contact for the service. They will ensure that residents get the most appropriate support for them as quick as possible.
The post-holder will be responsible for our communications, in the form of monthly e-bulletins and regular social media campaigns and will work closely with the wider voluntary sector, Primary Care, and other Local Care Partnership colleagues to ensure a well-embedded, high-quality service.
Duties and Responsibilities
- Be the primary point of contact for enquiries via phone and email, providing relevant information and booking appointments with the Community Connect Team where appropriate.
- Triage referrals to ensure that residents receive the right support, at the right time. Providing regular feedback so we can continually evaluate and explore new referral routes.
- Ensure information regarding available services in the voluntary sector is kept up-to-date and easily accessible.
- Input information and support data management on our CRM System, SocialRx.
- Prepare monthly e-bulletins, publicity materials and Social Media campaigns, using CiviCRM, Hootsuite and Canva.
- Assist with monitoring and compiling reports to analyse data and identify trends.
- Organise meetings and engagement events with voluntary and community partners.
- Be a champion of Social Prescribing, and the voluntary sector, locally, regionally, and nationally.
- Undertake any other duties and administrative tasks which may reasonably be required, as discussed with line-manager.
- Adhere to and actively implement BVSC’s policies and procedures such as Equality and Diversity, Health & Safety and Safeguarding.
- Identify, report, and monitor any safeguarding risks and concerns for Children, Young People, and Adults.
- Commit to undertaking any training considered necessary to ensure and develop own knowledge and skills to effectively deliver the role.
These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services. It is envisaged that this post will be mainly office based but this will be reviewed regularly.
You will be advised if you are shortlisted by Wednesday 2nd November and interviews will be held on Wednesday 9th November.
Please submit your CV, cover letter (Referencing the person specification, skills and experience as outlined in the job description) and monitoring form via e-mail to: admin@bvsc.co.uk by 9am on 31st October 2022.
CVs will not be accepted on their own
PLEASE NOTE: WE DO RESERVE THE RIGHT TO CLOSE THIS ADVERTISEMENT EARLY IF WE RECEIVE A HIGH VOLUME OF SUITABLE CANDIDATES. THEREFORE, PLEASE SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.