Single Point of Contact Triage Officer
Hours: 35 hours across 5 days
Salary: £28,128 including OLW + 6% pension contribution
BVSC are members of a local consortium where eight voluntary sector organisations have come together to support local people with care and support needs in new and sustainable ways. The consortium will work as “Trusted Partners” to enable people to find the right support services that meet their needs and fulfil their personal goals – supporting them to maintain their independence for as long as possible and helping them to plan ahead.
Purpose of Job
The consortium service requires a role to act as a single point of access where consortium partners, residents, referrers, and adult social care can contact for information and access to the service. The service is operational from 9am-5pm Monday to Friday and the single point of access will provide the intermediary between LA/Consortia for day today queries and will monitor referrals into the consortium.
Duties and Responsibilities
- Be the primary point of contact for enquiries via phone and email, taking messages or signposting to the team where appropriate
- Triage referrals received from the Local Authority to the appropriate consortium partner
- Provide information & Guidance regarding available services in the voluntary sector, largely for consortium members and statutory professionals
- Ensure information and advice regarding wider voluntary sector services/activities is consistent, up-to-date, and available to consortium members
- Input new referrals onto the Local Authority Liquid Logic CRM system
- Monitor all referral pathways, and keep an accurate overview of numbers and statistics
- Assist in the preparation of reports, monthly e-bulletins, publicity materials and monitoring
- Raise the profile of the single point of access for information/advice in community networks and other relevant events
- Be the single point of contact for the London Borough of Bexley for referrals, questions and updates
- Act as the intermediary between the London Borough of Bexley and the Consortia for day-to-day queries
- Support the Referral Management role in maintaining and updating the SharePoint site
- Attend staff meetings, supervision and training as required
- To comply with, and share responsibility for ensuring the implementation of, BVSC policies and procedures and key legislation such as GDPR and Safeguarding
- Undertake any other duties that may reasonably be assigned from time to time including travel throughout the borough to attend events and meet with volunteers and organisations.
These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services. It is envisaged that this post will be office based with some flexibility to work from home too, but this will be reviewed regularly.
You will be advised if you are shortlisted by Wednesday 2nd November and interviews will be held on Thursday 10th November.
Please submit your CV, cover letter (Referencing the personal specification, skills and experience as outlined in the job description) and monitoring form via e-mail to: admin@bvsc.co.uk by 9am on 31st October 2022.
CVs will not be accepted on their own
If you have any questions or would like to chat about the role, please contact Kelly Galloway on 020 4530 6569
PLEASE NOTE: WE DO RESERVE THE RIGHT TO CLOSE THIS ADVERTISEMENT EARLY IF WE RECEIVE A HIGH VOLUME OF SUITABLE CANDIDATES. THEREFORE, PLEASE SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.